VALIDITY AND APPLICATION OF THE WARRANTY
RICHA offers a 2-year warranty on the full collection: motorcycle jackets, pants, jeans, gloves, rain clothing, functional underwear, boots, and shoes. RICHA products produced with the GORE-TEX membrane (eg: waterproofing and breathability) are subject to the GORE-TEX "Guaranteed to keep you dry" warranty.
Please note proof of purchase will be required to invoke the legal or commercial guarantee. Please also note that if your product is under warranty but cannot be repaired we will replace you with a new product.
RICHA is not able to offer a warranty on:
- Products purchased second hand
- Natural wear and tear
- Products after having been involved in an accident, crash, or any kind of bad treatment
- Items where the washing or handling instructions have not been adhered to as shown on the labels provided with the product.
WHO TO CONTACT:
If you bought your Richa item from an official Richa dealer, please contact them directly.
If your Richa item(s) were purchased online, via our webshop www.richa.eu, please return them to the following address including the warranty form and proof of purchase within the shipment:
Where a completed return form and/or proof of purchase are NOT provided, please be advised that the shipment will automatically be returned to the sender. In this instance, any associated costs of the shipments will be the responsibility of the sender.
Providing the products are under warranty and the above instructions are followed there will be no extra cost for repair. RICHA will first try to repair the original product. If we cannot repair the product, it will be replaced. The completed warranty will be returned to the dealer at RICHA’s expense.
No warranty, no problem: however please be aware that the repair cost will be charged to the owner of the product. In this case, the approximate cost is € 35/working hour VAT excluded.