What prices are shown in the online shop?
How do I know if a product is in stock?
Want to know if your item is back in stock?
Feel free to get in touch with our customer service at firstname.lastname@example.org or +32 55 42 34 35. We’ll be happy to help.
What size do I need?
How do I clean and care for my Richa products?
Can I get Richa products customised?
How do I place an order?
Can I also pick up my order in the shop?
What methods of payment are accepted?
- Credit card
- Sofort banking
What countries do you ship to?
- Czech Republic
What are the shipping costs?
- Belgium, France, Netherlands, Austria and Germany: € 6.95
- Italy and Czech Republic: € 12.95
- Portugal and Spain: € 14.95
- Finland and Sweden: € 19.95
- Slovakia, Slovenia, Romania, Latvia, Luxembourg, Lithuania, Ireland, Hungary, Greece and Estonia: € 24.95
Can I change my order afterwards?
When will my order be delivered?
Once you have paid for your order in the online shop, we will email you a track & trace code. With that, you’ll be able to track your order all the way to your door. If you haven’t received a code, you can contact our customer service on +32 55 42 34 55.
If we receive your order before 3pm, we’ll ship it the same day. Depending on where you live, you will receive the delivery within 2 to 4 working days.
I didn’t receive an order confirmation. What do I do?
What happens if it turns out my order isn’t in stock?
What if I want to return my order?
How can I send a claim for a product under its guarantee?
Is my item vegan-friendly?
What is Richa’s payment policy?
The terms and conditions below apply to every sales agreement with a visitor to this website and are determined by Richa. These terms and conditions take precedence over all other terms and conditions. Any other terms and conditions are excluded, except with prior, express permission in writing from Richa.
An agreement becomes valid when a customer sends an order online, clicks on the ‘Buy’ link or sends an email that implies placing an order.
Payments are always made online through www.mollie.nl. Every order is immediately payable at the time of purchase. An invoice with a payment confirmation is sent with the order.
The contract is fulfilled almost immediately once payment is made. Any delays in fulfilment do not entail a right to compensation. In the case of payment by bank transfer, the order delivery will be within five working days after payment is credited to our account. In this case too, any delays in fulfilment do not entail a right to compensation.
Any disputes arising from this agreement are governed by Belgian law. For any dispute arising from this agreement, the competent courts are those of Oudenaarde.
With any online order of products, the customer declares to be bound by the terms and conditions by ticking the box: ‘By clicking on ‘buy’, I am placing an order, paying import duties and agreeing to the terms and conditions’. Online orders are technically impossible without this consent. These terms and conditions are also binding for customers who claim an order.
HOW LONG DO REFUNDS TAKE?
Once we have received your returned item and the return has been processed, we aim to refund your money within 3 working days (depending on your original payment method), and a maximum of 14 days. We always refund you through your original payment method. If you return your complete order, we will refund you the full amount, as long as your return complies with our return policy.