Every RICHA® product is guaranteed for 2 years of normal use.
Every RICHA® c_change™ Schoeller® product is guaranteed for 2 years of normal use.
Our team of three professionals, dedicated to maintaining and repairing textile and leather garments, have unique expertise: from simply replacing a zipper to "re-waterproofing" your windbreaker, they are able to refresh all of your product's qualities. * BENELUX
Your product is no longer guaranteed? You have had an accident?…
Bring your garment back to your dealer who will send it back to us.
Depending on the repairs required, our After Sales Department will make you a pricequote before doing any work.
EUROPE – NORTH AMERICA – SOUTH AMERICA – AFRICA –AUSTRALIA – SCANDINAVIA
European regulation 1999/44/EG
If the owner of the RICHA® product in question can prove his purchase with an original receipt of purchase. If the date of purchase is in the 2 years Legal warranty, we will proceed with our After Sales service.
If the goods are older than 2 years, the warranty on the RICHA product is surpassed.
All repairs that need to be done will be charged to the owner of the product after his approval.
Please check your official receipt of purchase for the date of purchase.
We clearly state that RICHA® NV does NOT give any kind of warranty on goods purchased second hand.
We clearly state that RICHA® NV does NOT give any kind of warranty on goods after having had an accident, crash, or any kind of bad situation.
We clearly state that RICHA® NV does NOT give any warranty on goods, no matter what situation, where the washing or handling instructions have not been executed as mentioned on the labels provided in the product.
The procedure to be followed in BENELUX.
Your product has a malfunctioning/defect/… etc.
You bring back the article where it has been purchased (RICHA ®dealer/ shop/POS) with the original receipt of purchase.
The shop owner / after sales manager or responsable person in charge makes a first analysis. Accordingly to the receipt of purchase, the person in charge will decide whether the warranty can be accepted or not.
In case of acceptance, the responsable person will follow the procedure of sending the product back to the original manufacturers repairunit or the shop will send it to an approved repair shop .
If the article CAN be repaired under warranty, the product will be delivered back to the shop in question within 4 - 6 weeks*.
If the article CANNOT be repaired under the warranty, see different reasons above, either the approved repair shop, or the RICHA® repair unit has to make an estimation of the possible repair cost before repairing the product and the owner of the product has to be informed before.
We have a professional team of own staff and qualified staff through our dealerships and importers all over the world, used to handle with warranty cases.
We will examine every single warranty request, through the staff of the dealership – importer or RICHA® staff.
In case off incorrect or faulty use, we will inform either the shop, the owner of the product and reject the warranty on the product.
If we can repair the product under warranty, in this situation, we apply the commercial warranty.
After examination of the RICHA® product and we note any uncommon or unusual damage, or the problem is situated due to other than normal use, we will reject the warranty.
Conform the legal warranty, in particular in Belgium, a private person has 2 years of warranty on any kind or nature of product.
Although when the manufacturer notes any unusual damage caused from bad executed handling pr accident or any kind,the warranty will be rejected.
Approximate cost €25/working hour excluded tax (21% BE)